News & Events

2,921 applications received – June update

Updates on statistics relating to the Caranua application process are published monthly. This is the June 2014 update.

This update gives information on the number of people who have been in touch with, and made applications to, Caranua between January and June 2014. As you will see from the below figures, there remains a backlog in progressing applications. However, we now have additional resources and it is expected that the backlog will be cleared in the next six to eight weeks. We would like to thank those of you who are waiting for your patience.

Are many people are contacting the Caranua office?

In June, we got about 200 telephone calls every day. We have two people answering calls so it isn’t always possible to answer every call straight away. We make three attempts to reach callers who have left a message. During May, 5,908 phone calls went through the Caranua office.

How many applications have been received and how have they been sent in?

Caranua has received 2,921 applications since the 6th January 2014. The largest volume of applications were received in January, which accounts for nearly half of the total number of applications received so far. Below is a breakdown by month of the number of applications received, and how they were sent in.

Total received by month

Post

Web

Email

January

1,298

797

477

24

February

628

477

147

4

March

422

336

84

2

April

250

193

54

3

May

164

117

46

1

June

159

115

43

1

Total received January to

June 2014

2,921

2,035

851

35

Where are people applying from?

People have applied from 19 different countries.

Ireland2,216

United Kingdom636

Outside Ireland and the United Kingdom69

How many applicants were eligible?

To be eligible to apply, you must have spent time in an institution as a child, and received an award through settlement, Court or the Residential Institutions Redress Board in relation to your time in an institution. Since the 6th January, 2,921 applications were received. It is Caranua policy to reply to people within ten working days of receiving their application, and we are meeting this standard. 2,787 people were eligible, and 86 applications were still being processed. 48 applicants (2%), were found not to be eligible to apply.

How many people have sent in their identification?

After it is confirmed that an applicant is eligible to apply, Caranua writes to ask for copies of identification documents to verify that nobody else is applying in the applicant’s name. From 6th January to 30th June Caranua sent out 2,787 letters asking for this information. 1,904 applicants have sent in their identification documents. 1,646 people have had their identification documents verified.

How many people have spoken to an Application Advisor?

The next step after your identification documents are verified is to speak with an Application Advisor, who explains what Caranua is able to help with and will provide any assistance with making an application. By the 30th June, the Application Advisors had been in touch with 342 people.

 

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