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€80.6 million spent on services

€80.6 million spent on services

 We publish regular updates on applications to Caranua and this one provides information to the 31st December 2018

We have now:

  • Received Part 1 applications from 6,538 people
  • Confirmed eligibility for 5,971
  • Number of Survivors with current open applications 2,077
  • Number of Survivors awaiting initial assignment: 267


How many people can apply?

To be eligible to apply to Caranua, a person must have spent time in an institution as a child, and received an award through settlement, Court or the Residential Institutions Redress Board. Our Application Form Part 1 allows us to check whether someone can apply. Once we receive the form, we usually do this in ten working days. The number of Part 1 applications received up to the 31st December 2018 is 6,538. Of these 5,971 survivors have been deemed eligible to apply.

Current Status of Applications

After an applicant is deemed eligible to apply, we ask them for identification documents. Once their identification documents are verified, the next step is that they are allocated an Application Advisor, who will work with them on their application for services.

As at the 31st December 2018, there were 267 survivors who have yet to receive services, who are waiting to be assigned an Advisor. There are currently 2,077 survivors working with an Advisor, 1,815 of which are first time applicants. There are 30 people, who have already received services and who have submitted a reapplication, who are waiting to be assigned an Application Advisor.

Status Summary Subtotal
Number of Survivors with current open applications 2,077

 

First application = 1,815
Repeat 1 = 238
Repeat 2 = 20
Repeat 3 = 3

Repeat 4 = 0

Repeat Post Cessation = 1

Waiting first time assignment 267
Waiting repeat assignment 30

1,217 Survivors assigned to an application advisor in 2018

 

Month Initial Repeat 1 Repeat 2 Repeat 3 Repeat Post Cessation Grand Total
Jan 137 17 4 2 160
Feb 1 42 3 46
Mar 110 36 9 1 156
Apr 6 52 10 5 73
May 212 5 1 218
Jun 52 25 8 4 89
Jul 13 172 24 4 213
Aug 4 14 2 20
Sep 32 5 2 1 40
Oct 119 12 1 1 1 134
Nov 3 7 4 1 15
Dec 2 33 16 2 53
Grand Total 691 420 84 20 2 1,217

Complaints made to Caranua 

  Stage Grand Total
Date of Initial Complaint   Stage 1 Stage 2 Stage 3
CY2014 Sum of Total Unique Contacts 2 1 0 3
Record Count 2 1 0 3
CY2015 Sum of Total Unique Contacts 37 26 2 61
Record Count 41 27 2 70
CY2016 Sum of Total Unique Contacts 51 24 3 74
Record Count 56 25 3 84
CY2017 Sum of Total Unique Contacts 37 18 4 54
Record Count 39 20 4 63
CY2018 Sum of Total Unique Contacts 30 6 1 35
Record Count 36 6 1 43
CY2019 Sum of Total Unique Contacts 1 0 0 1
Record Count 1 0 0 1
Grand Total Sum of Total Unique Contacts 147 67 10 200
Record Count 175 79 10 264

Feedback received 2018 

Date Feedback Received Grand Total
Nature of Feedback CY2014 CY2015 CY2016 CY2017 CY2018
Suggestions for Improvement Record Count 0 11 53 40 9 113
Positive Feedback Record Count 1 3 72 378 328 782
Grand Total Record Count 1 14 125 418 337 895

Payments and spend (to end of December 2018)

To the end of December 2018, we had spent €80.6 million on services as follows:

Applications Value by Category Type Cumulative
Health €20.9 million
Housing €58.1 million
Education €1.31 million
Exceptional Needs €0.24 million
Total Value of Applications Paid €80.6 million

 

 

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