Changes to Caranua’s services and criteria were introduced in June 2016. We have more information on this here.
What are the changes?
We’ve added new services, made our application form shorter and simpler and introduced an allocation for each applicant.
Why have you made these changes?
We want to be as responsive as we can to the needs of people who apply to us and make the application process as simple as possible. We also want to protect the Fund for all of those people who can apply to us but have yet to receive any assistance.
What are the new services?
Applicants told us about their needs and what was missing from our services, so we’ve added:
- household goods like cookers, fridges, floors and home decoration
- contribution to funeral costs
- contribution to the cost of reconnecting with family members and home place
- support to “tell your story”
What’s happening with funeral costs?
Under the new criteria introduced in June 2016, we can now pay for funeral costs. On 9th February 2017, the Board of Caranua decided that all applications for the advance payment of funeral costs must be governed by a legal agreement between the applicant, their chosen funeral provider and Caranua (this agreement includes acceptance of associated terms and conditions). This agreement is being put in place to protect the survivor who is applying for funding and to protect the Fund to ensure that it is sustainable for future applicants.
These contractual agreements are now in place and Caranua would like to thank survivors for their patience while these arrangements were finalised. Once an application for funeral costs has been approved and the contract is signed, the payment will be made by bank transfer.
What do the changes mean?
The changes will affect applicants in different ways as follows:
1. We confirm that you are eligible to apply after June 1st 2016
If your identity and eligibility to apply is confirmed after June 1st, then you can only be considered under the new arrangements.
2. You have returned an Application Form Part 2 before June 1st 2016 but have not received assistance yet
If you returned your Application Form Part 2 before June 1st, you will be contacted by an Advisor and given a choice between the new and old arrangements.
3. You return an “old” Application Part 2 after June 1st
If we receive your old Application Part 2 Form after June 1st, you will be contacted by an Advisor and given a choice between the new and old arrangements.
4. You have already received assistance from Caranua before June 1st 2016
If your application has already been assessed and you have received payments before June 1st but the value is below €15,000/£12,000, you can apply for additional services under the new arrangements. If your application has been completed before June 1st and the value of payments received is higher than €15,000/£12,000 you cannot apply for additional assistance.
What have you done to the application forms?
We understand that our application process can be overwhelming, and it is important to us that our publications are easy to use. We have designed a new Application Form Part 2 and Applying for Services booklet and hope the new layout is easier to follow and use. In the application form we have grouped the services you can apply for into headings such as ‘Staying at home’. We hope that this will help you to focus on what you want to achieve from applying to Caranua.
I have looked at the Application Form published in 2014, and the one published in 2016. I need a service that I cannot find in the new Application Form Part 2. Can I apply for it?
If you need something and it is not in the booklet, please tell your Application Advisor and they can discuss it with you. If you are filling in the form yourself and you have a question about what you can apply for, please contact us.
Why was a personal allocation introduced?
We want to ensure the Fund is sustainable for future applicants, so we are concentrating on applications from people who have yet to receive assistance and have allocated a maximum value of €15,000/£12,000 for each person. This will allow us to manage the Fund and ensure that it is distributed more fairly. This is not a target and applications will still be assessed on the needs of each individual.
Does this mean the legislation has changed?
No, the legislation is the same and the changes have been made by the Caranua Board, in keeping with Section 9 of the Residential Institutions Statutory Fund Act, 2012, which allows the Board to set the criteria for applications to the Fund.
Will there be money left over after everyone who has applied has received services?
We will review the amount spent at the end of 2016 and see how many people have applied to us. We know survivors need the support Caranua can provide and we intend to spend all the money available to us on survivors.
Can I change over to the new criteria and then change back?
No. You can ‘opt-in’ to the new criteria, however you cannot then decide to switch back.
Will I receive services valued at €15,000/£12,000?
Not necessarily. Caranua assesses applications based on need, so the services you receive will always be based on need, and supporting evidence of that need. €15,000/£12,000 is the maximum.
The booklet 2016 Applying for Services booklet states – ‘There is flexibility around the guide limits set out in the Application Form’ Part 2 (pg.2). Could you explain what this means?
Caranua is a needs-led service. Flexibility in this context means that each applicant can use their personal allocation of €15,000/£12,000 on one service or on a number of different services. However, costs must be reasonable for the service being provided. For example, Bridget decides she wants to spend her entire personal allocation on education. Or, John decides his needs are more focussed on health, housing and funeral costs. There are a variety of ways you can use your personal allocation – it is your choice. It is important to consider the different categories of services available and to give priority to those services.
In the ‘Contact Details and Declaration’ of the Application Form Part 2 it asks that I tick a box to state if I rent or own my home. Will my application be returned if I do not wish to tick a box in relation to my home (rented or ownership)?
No, you only have to tick the relevant box if you are seeking Housing Support or home renovations.