1800 212 477
Freephone from Ireland
0808 234 1303
Freephone from the UK

How to Apply

Customer Charter

Caranua’s Customer Service Charter explains what you can expect from us. It also outlines how you can help us to help you.

The Customer Service Charter contains Caranua’s customer service standards.

The policy statements are also available to download separately on this page.

To go straight to our online Feedback and Complaints Forms, please click the links below:

Feedback Form

Complaints Form

Useful Downloads

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    Caranua Customer Service Charter
    CARANUA.IE
    This Charter explains what you can expect from us. It also outlines how you can help us to help you.
    582 kb | Download

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    Caranua Feedback and Complaints Policy
    CARANUA.IE
    Your feedback is important in helping us to review and improve our services. In this policy statement we explain how you can give feedback, point out where we’ve gone wrong and make a formal complaint.
    474 kb | Download

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    Caranua Freedom Of Information Policy
    CARANUA.IE
    You have the right to request information from us under Freedom of Information laws. This policy statement outlines how this works.
    317 kb | Download

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    Caranua Privacy and Data Protection Policy
    CARANUE.IE
    Data protection laws require us to keep any personal information we hold private and safe. This policy statement sets out how we do this.
    301 kb | Download

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    Caranua Unacceptable Actions Policy
    CARANUA.IE
    We want to deliver responsive, respectful and professional services to everyone who contacts us. We cannot do this if you act in an unacceptable or unreasonable way. This policy statement explains what we consider to be unacceptable actions, and what action we will take when this happens.
    299 kb | Download