€80.6 million spent on services
We publish regular updates on applications to Caranua and this one provides information to the 31st December 2018
We have now:
- Received Part 1 applications from 6,538 people
- Confirmed eligibility for 5,971
- Number of Survivors with current open applications 2,077
- Number of Survivors awaiting initial assignment: 267
How many people can apply?
To be eligible to apply to Caranua, a person must have spent time in an institution as a child, and received an award through settlement, Court or the Residential Institutions Redress Board. Our Application Form Part 1 allows us to check whether someone can apply. Once we receive the form, we usually do this in ten working days. The number of Part 1 applications received up to the 31st December 2018 is 6,538. Of these 5,971 survivors have been deemed eligible to apply.
Current Status of Applications
After an applicant is deemed eligible to apply, we ask them for identification documents. Once their identification documents are verified, the next step is that they are allocated an Application Advisor, who will work with them on their application for services.
As at the 31st December 2018, there were 267 survivors who have yet to receive services, who are waiting to be assigned an Advisor. There are currently 2,077 survivors working with an Advisor, 1,815 of which are first time applicants. There are 30 people, who have already received services and who have submitted a reapplication, who are waiting to be assigned an Application Advisor.
Status Summary | Subtotal |
Number of Survivors with current open applications | 2,077
First application = 1,815 Repeat 4 = 0 Repeat Post Cessation = 1 |
Waiting first time assignment | 267 |
Waiting repeat assignment | 30 |
1,217 Survivors assigned to an application advisor in 2018
Month | Initial | Repeat 1 | Repeat 2 | Repeat 3 | Repeat Post Cessation | Grand Total |
Jan | 137 | 17 | 4 | 2 | 160 | |
Feb | 1 | 42 | 3 | 46 | ||
Mar | 110 | 36 | 9 | 1 | 156 | |
Apr | 6 | 52 | 10 | 5 | 73 | |
May | 212 | 5 | 1 | 218 | ||
Jun | 52 | 25 | 8 | 4 | 89 | |
Jul | 13 | 172 | 24 | 4 | 213 | |
Aug | 4 | 14 | 2 | 20 | ||
Sep | 32 | 5 | 2 | 1 | 40 | |
Oct | 119 | 12 | 1 | 1 | 1 | 134 |
Nov | 3 | 7 | 4 | 1 | 15 | |
Dec | 2 | 33 | 16 | 2 | 53 | |
Grand Total | 691 | 420 | 84 | 20 | 2 | 1,217 |
Complaints made to Caranua
Stage | Grand Total | ||||
Date of Initial Complaint | Stage 1 | Stage 2 | Stage 3 | ||
CY2014 | Sum of Total Unique Contacts | 2 | 1 | 0 | 3 |
Record Count | 2 | 1 | 0 | 3 | |
CY2015 | Sum of Total Unique Contacts | 37 | 26 | 2 | 61 |
Record Count | 41 | 27 | 2 | 70 | |
CY2016 | Sum of Total Unique Contacts | 51 | 24 | 3 | 74 |
Record Count | 56 | 25 | 3 | 84 | |
CY2017 | Sum of Total Unique Contacts | 37 | 18 | 4 | 54 |
Record Count | 39 | 20 | 4 | 63 | |
CY2018 | Sum of Total Unique Contacts | 30 | 6 | 1 | 35 |
Record Count | 36 | 6 | 1 | 43 | |
CY2019 | Sum of Total Unique Contacts | 1 | 0 | 0 | 1 |
Record Count | 1 | 0 | 0 | 1 | |
Grand Total | Sum of Total Unique Contacts | 147 | 67 | 10 | 200 |
Record Count | 175 | 79 | 10 | 264 |
Feedback received 2018
Date Feedback Received | Grand Total | ||||||
Nature of Feedback | CY2014 | CY2015 | CY2016 | CY2017 | CY2018 | ||
Suggestions for Improvement | Record Count | 0 | 11 | 53 | 40 | 9 | 113 |
Positive Feedback | Record Count | 1 | 3 | 72 | 378 | 328 | 782 |
Grand Total | Record Count | 1 | 14 | 125 | 418 | 337 | 895 |
Payments and spend (to end of December 2018)
To the end of December 2018, we had spent €80.6 million on services as follows:
Applications Value by Category Type | Cumulative |
Health | €20.9 million |
Housing | €58.1 million |
Education | €1.31 million |
Exceptional Needs | €0.24 million |
Total Value of Applications Paid | €80.6 million |