News & Events

€81 million spent on services

We publish regular updates on applications to Caranua and this one provides information to the 31st of January 2019

We have now:

  • Received Part 1 applications from 6,541 applicants
  • Confirmed eligibility for 5,963
  • Number of Survivors with current open applications: 2,077
  • Number of Survivors waiting initial assignment: 267


How many people can apply?

To be eligible to apply to Caranua, a person must have spent time in an institution as a child, and received an award through settlement, Court or the Residential Institutions Redress Board. Our Application Form Part 1 allows us to check whether someone can apply. Once we receive the form, we usually do this in ten working days. The number of Part 1 applications received up to the 31st of January 2019 is 6,541.  Of these, 5,963 survivors have been deemed eligible to apply.

Current Status of Applications

After an applicant is deemed eligible to apply, we ask them for identification documents. Once their identification documents are verified, the next step is that they are allocated an Application Advisor, who will work with them on their application for services.

As at the 31st of January 2019, there were 190 survivors who have yet to receive services, who are waiting to be assigned an Advisor. There are currently over 2,000 survivors working with an Advisor, almost all are first time applicants. There are 30 people, who have already received services and who have submitted a reapplication, who are waiting to be assigned an Application Advisor.

Status Summary Subtotal
Number of Survivors with current open applications 2,077

First application = 1,815

Repeat 1 = 238
Repeat 2 = 20

Repeat 3 = 3

Repeat Post Cessation = 1

Waiting first time assignment 267
Waiting repeat assignment 30

 

31 survivors assigned to an application advisor in January 2019

Status Summary Subtotal
Initial application 7
Repeat 1 15
Repeat 2               4
Repeat 3 3
Repeat 4 1
Repeat Post Cessation 1
Total assignments 2019 31

 

 Complaints made to Caranua 2014 – 2019

 

  Stage Grand Total
Date of Initial Complaint Stage 1 Stage 2 Stage 3
CY2014 Sum of Total Unique Contacts 2 1 0 3
Record Count 2 1 0 3
CY2015 Sum of Total Unique Contacts 37 26 2 61
Record Count 41 27 2 70
CY2016 Sum of Total Unique Contacts 51 24 3 74
Record Count 56 25 3 84
CY2017 Sum of Total Unique Contacts 37 18 4 54
Record Count 39 20 4 63
CY2018 Sum of Total Unique Contacts 30 6 1 35
Record Count 36 6 1 43
Sum of Total Unique Contacts 3 0 0 3
CY 2019 Record Count 3 0 0 3
Grand Total Sum of Total Unique Contacts 148 67 10 201
Record Count 177 79 10 266

 

Feedback received 2014 – 2019

 

  Date Feedback Received Grand Total
Nature of Feedback CY2014 CY2015 CY2016 CY2017 CY2018
Suggestions for Improvement 0 11 53 40 9 113
Positive Feedback 1 3 72 378 328 782
Grand Total 1 14 125 418 337 895

 

Payments and spend (to end of January 2019)

To the end of January 2019, we had spent € 81 million on services as follows:

Health €21 million
Housing €58.4 million
Education €1.3 million
Exceptional Needs €0.24 million
Grand Total €81 million