Caranua’s Customer Service Charter explains what you can expect from us. It also outlines how you can help us to help you.
The Customer Service Charter contains Caranua’s customer service standards.
The policy statements are also available to download separately on this page.
Caranua Customer Service Charter
This Charter explains what you can expect from us. It also outlines how you can help us to help you.
582 | Download
Caranua Feedback and Complaints Policy
Your feedback is important in helping us to review and improve our services. In this policy statement we explain how you can give feedback, point out where we’ve gone wrong and make a formal complaint.
474k | Download
Caranua Freedom Of Information Policy
You have the right to request information from us under Freedom of Information laws. This policy statement outlines how this works.
317k | Download
Caranua Privacy and Data Protection Policy
Data protection laws require us to keep any personal information we hold private and safe. This policy statement sets out how we do this.
301k | Download
Caranua Unacceptable Actions Policy
We want to deliver responsive, respectful and professional services to everyone who contacts us. We cannot do this if you act in an unacceptable or unreasonable way. This policy statement explains what we consider to be unacceptable actions, and what action we will take when this happens.
299k | Download