You were always available to me by promptly responding to my e-mail communications, or accepting my telephone calls. There were never any delays in processing my submissions of receipts and requests for reimbursement of funds. You always demonstrated the highest degree of professionalism. It has been an absolute pleasure to know you in the professional and counselling manner of the relationship. Natalya, you have been a Power of Example representing Caranua in the agency’s purpose. Thank you so very much.”