Our July update provides more information on application statistics

This update gives information on the number of people who have made applications to Caranua between January and July 2014.

Are many people are contacting the Caranua office?

We get about 200 telephone calls every day. We have just two people answering calls so it isn’t always possible to answer every call straight away. We make three attempts to reach callers who have left a message. During July 5,335 phone calls went through the Caranua office, of which 3,889 were incoming.

How many applications have been received and how have they been sent in?

Caranua has received 3,058 applications since the 6th January 2014.

Below is a breakdown by month of the number of applications received, and how they were sent in.

Total received by monthPostWebWeb

January
Total received 1,298
Post 797
Web 477
Email 24

February
Total received 628
Post 477
Web 147
Email 4

March
Total received 421
Post 335
Web 84
Email 2

April
Total received 250
Post 193
Web 54
Email 3

May
Total received 165
Post 118
Web 46
Email 1

June
Total received 160
Post 116
Web 43
Email 1

July
Total received 136
Post 98
Web 36
Email 2

Overall
Total received 3,058
Post 2,134
Web 887
Email 37

Where are people applying from?

People have applied from 19 different countries.

Ireland 2,326

United Kingdom 660

Outside Ireland and the United Kingdom 72

How many applicants were eligible?

To be eligible to apply, you must have spent time in an institution as a child, and received an award through settlement, Court or the Residential Institutions Redress Board in relation to your time in an institution. Since the 6th January, 3,058 applications were received. It is Caranua policy to reply to people within ten working days of receiving their application, and we are meeting this standard. 2,929 people were eligible, and 79 applications were still being processed. 50 applicants (2%), were found not to be eligible to apply.

How many people have sent in their identification?

After it is confirmed that an applicant is eligible to apply, Caranua writes to ask for copies of identification documents to verify that nobody else is applying in the applicant’s name. From 6th January to 31st July Caranua sent out 2,929 letters asking for this information. 2,219 people have had their identification documents verified.

How many people have spoken to an Application Advisor?

The next step after your identification documents are verified is to speak with an Application Advisor, who explains what Caranua is able to help with, and will provide any assistance with making an application. By the 31st July the Application Advisors have been in touch with 950 people.