During most of our time, I was very ill and in hospitals with heart and back problems. I depended on Natalya a whole lot and no matter how many times I telephoned she always took time to advise me. If she was not there when I called she called back within the day or next day. As you can appreciate being in a position to have to receive a benefit for one’s child following such a dreadful abuse it is terribly difficult and especially as my child has Autism, Asperger’s Syndrome. Natalie never judged or was unkind to me. She was the most helpful, wonderful person, I could have dealt with. I hope that Natalya can understand how much our whole family appreciates her. I know that it is difficult for a person helping someone who is so hurt and emotional as I am but she never left the phone down without making me feel better and a kind work.
Without Natalya, I would never have been able to get through the process.”