Communicating with Caranua

Your questions on getting in touch with Caranua are answered here

How can I contact Caranua?

You can contact us by phone, email or post. Our office hours are 9.30am to 5pm, Monday to Friday.

Our contact details are:

Freephone from Ireland 1800 212477

Freephone from UK 0808 234 1303 (Charges may apply from some mobile networks)

From anywhere +353 1 8742277 (not a freephone number from outside Ireland and the UK). We regret that we are unable to provide a freephone outside Ireland and the United Kingdom but if you call us, we can call you back to reduce the cost of the call to you.

Our postal address is: Caranua, PO Box 12477, Dublin 1, Ireland

Our email address is

I can’t get through on the phones, should I leave a message?

If our phone lines are busy, you will be connected to our voicemail. Please leave your number and let us know if it is ok to leave a message on your phone when we call you back. We will call you back by 5pm the following day. If we cannot leave a message, we will try to contact you three times.

Can you talk to someone else about my application, like a relative or a support worker?

Yes we can talk to a third party about your application form. However we will only do so if we have your written permission to talk to them. If you tell us you want us to talk to someone else about your application, we will send you a Permission to Share Information Form. Once you sign this and send it back to us, we can talk to that person.

Why have you made changes to your FOI policy?

We have changed our FOI policy to comply with the Freedom of Information Act 2014.